Privacy Policy

Information you give us directly:

• Account information — name, email address, and password when you sign up
• Profile information — phone number, delivery address, and profile photo if you choose to add them
• Order information — name, phone, email, delivery address, and the items you order
• Restaurant information — if you're an owner, the details you provide about your restaurant including name, address, hours, menu, and photos
• Reviews and contributions — text, ratings, and photos you submit
• Payment information — if you purchase a subscription, payment is processed by Stripe. We do not store your full card number or banking details on our servers.

Information collected automatically:

• Location — approximate location (city/region) inferred from your IP address, or precise location if you grant browser permission to use it for nearby restaurant search. We do not track your location in the background.
• Usage data — pages visited, restaurant pages viewed, and features used, to help us understand how TakeOwl is being used and where to improve
• Device and browser data — browser type, operating system, and IP address, used for security and to ensure the site works correctly

• To operate the Service — creating accounts, processing orders, sending order notifications
• To communicate with you — order confirmations, status updates, and responses to your support requests
• To personalize your experience — defaulting your search to your saved address, pre-filling order forms
• To improve TakeOwl — understanding which features are used, diagnosing bugs, and making the product better
• To process payments — subscription billing through our payment processor, Stripe
• To enforce our Terms of Service and protect the security of the platform

We do not:

• Sell your personal information to third parties
• Use your data to serve you third-party advertisements
• Share your order history or personal details with restaurants beyond what is necessary to fulfill your order

We share your information only in the following circumstances:

With restaurants, to fulfill your orders:

When you place an order, we share your name, phone number, email, order details, and delivery address (if applicable) with the restaurant you ordered from. This is necessary for them to prepare and fulfill your order.

With service providers who help us operate TakeOwl:

• Supabase — our database and authentication provider. Your account data and order history are stored on Supabase's servers.
• Resend — our email delivery provider, used to send order notifications and account emails.
• Mapbox — our mapping provider, used to display restaurant locations and validate delivery addresses. Mapbox may receive the addresses you search for.
• Stripe — our payment processor, used for subscription billing. Stripe handles all payment data under their own privacy policy.

For legal reasons:

We may disclose your information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of TakeOwl, our users, or the public.

In connection with a business transfer:

If TakeOwl is acquired, merged, or its assets are transferred, your information may be transferred as part of that transaction. We will notify you before your data is subject to a materially different privacy policy.

We retain your account information for as long as your account is active. If you delete your account, we will delete or anonymize your personal information within a reasonable period, except where we are required to retain it for legal or accounting purposes.

Order records may be retained for longer periods for financial record-keeping and dispute resolution purposes.

TakeOwl uses browser cookies and local storage to keep you signed in, remember your preferences (such as your saved address), and understand how the site is used. We do not use advertising cookies or cross-site tracking cookies.

You can disable cookies in your browser settings, but some features of TakeOwl may not work correctly without them.

We take reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission (HTTPS), secure authentication, and access controls on our infrastructure.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

You have the following rights regarding your information:

• Access and update — you can view and edit your profile information at any time in Account Settings
• Delete your account — you can request account deletion by emailing us at hello@take-owl.com
• Opt out of emails — you can unsubscribe from non-essential emails using the link in any email we send
• Location — you can deny or revoke location access through your browser settings at any time
• Data portability — you may request a copy of your personal data by emailing us

If you are located in the European Economic Area or California, you may have additional rights under applicable law, including the right to object to certain processing. Contact us to exercise any of these rights.

TakeOwl is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete it promptly. If you believe this has occurred, please contact us.

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. If we make material changes to how we collect or use your information, we will notify you by posting a notice on TakeOwl or by sending an email to the address on your account.

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us: